Q110613: Error 432 Setup Initialization Error
Problem

When installing or uninstalling a setup created with InstallShield, the following error message might occur:


 


More Information

UnInstallShield refers to an executable (IsUninst.exe) that is used to uninstall some InstallShield setups.


Fix

One or more of the following steps may work. You may not have to complete all six steps. You can run the installation after each step to determine if the problem has been fixed.

  1. Make sure you have full administrative privileges on your computer. This only applies to Windows NT 4.0, 2000, and XP computers; Windows 95, 98, and ME do not require this. For more information, see How Do I Acquire Administrative Privileges on My Computer?
  2. Make sure no other applications (including anti-virus software), installations, or processes are running in the background. For more information, see How Do I Detect and End Previously Running Installation Processes? and How Do I Close Applications Running in the Background?
  3. Verify that two instances of the setup are not running.
    1. Press Ctrl + Alt + Delete.
    2. Select Task Manager.
    3. Select the Processes tab.
    4. Look for _INSXXXX._MP. Where XXXX are numbers. If there are two similar (they do not have to be the same) processes running, select one and click End Process.
    5. Select Yes to the Task Manager Warning dialog.

  4. Detect if a copy of IsUninst.exe is running, if so end the task.
    1. Press Ctrl + Alt + Delete.
    2. Select Task Manager.
    3. Select the Processes tab.
    4. Look for IsUninst.exe. If it is running, select it and click End Process.
    5. Select Yes to the Task Manager Warning dialog.

  5. Delete all instances of IsUninst.exe.
    1. Using Windows Explorer browse to C: \Windows or C:\WINNT.
    2. Locate IsUninst.exe.

    3. Right-click the file and select Delete.
    4. If IsUninst.exe cannot be deleted because it is in use, reboot the machine and try again.
  6. Run the install locally by copying the installation files to your local hard drive.
    1. Using Windows Explorer browse to the location of the installation files. For example, if the installation is on a CD, browse to the CD-ROM drive:

    2. Copy the contents of the installation location.
    3. Temporarily paste them to a location on the local hard drive. For example, the Desktop.
    4. Run the install file, setup.exe or install.exe.

Does Your Issue Still Exist?

If after following these instructions your product failed to install, you'll need to contact your vendor. See the Who to Contact page for more information.



Glossary Terms and Related Topics
Q108353: administrative privileges
Q108375: Task Manager
Q108213: hard drive

Last Modified Date: 10-08-2007ID: Q110613