When trying to install an application, you receive one of the following errors or something similar:

• Setup failed to launch installation engine: No such interface supported.
• Error extracting support files. No such interface supported.
• The InstallShield Engine {iKernel.exe} could not be launched. No such interface supported.
• Error while parsing command line arguments or reading setup.ini: No such interface supported.

This error might occur if a core Windows system file is missing or corrupted. For further information, see one of the following articles that apply to the current Windows operating system you are running:

• Error Loading Type Library/DLL for Windows NT, 2000, and XP Users
• Error Loading Type Library/DLL for Windows ME Users
• Error Loading Type Library/DLL for Windows 98 and 98 Second Edition (SE) Users
• Error Loading Type Library/DLL for Windows 95 Users

This error might occur if COM is corrupted on your computer. For further information, see the following articles that explain how to update to the current version of Windows, install DCOM, and set DCOM permissions:

• Update Your Computer
• Configure the DCOM Settings on Your Computer

Because this is usually a computer-specific issue, the following are some general troubleshooting steps that may resolve the issue:

• Clean the Temp Directory
• Close Applications Running in the Background
• Detect and End Previously Running Installation Processes
• Install ikernel
• Acquire Administrative Privileges on Your Computer

Does Your Issue Still Exist?

If after following these instructions your product failed to install, you'll need to contact your vendor. See the Who to Contact page for more information.