If errors occur during installation, you may need to determine if files are missing or where they are located on your computer. You may want to check the distribution media, such as the CD. This article provides instructions on how to search for files.

If you receive an error referencing a specific file, search the Common Errors page. If you cannot find the error in Consumer Central, see the Who to Contact page for instructions on contacting your software vendor for immediate assistance.

Windows XP

Windows NT and 2000

Windows ME

Windows 95 and 98

Windows XP

1. Click Start > Find > Files or Folders.
2. In the All or part of the file name field, type the name of the file you want to search for.
3. In the Look in field, select the drive you want to search.
4. Click Search. If the file is found, it appears in the Search Results pane along with its location.

   

Windows NT and 2000

1. Click Start > Find > Files or Folders.
2. In the Search for files or folders named field, type the name of the file you want to search for.
3. In the Look in field, select the drive you want to search.
4. Click Search Now. If the file is found, it appears in the Search Results pane along with its location.

   

Windows ME

1. Click Start > Search > For Files or Folders.
2. In the Search for files or folders named field, type the name of the file you want to search for.
3. In the Look in field, select the drive you want to search.
4. Click Search Now. If the file is found, it appears in the Search Results pane along with its location.

   

Windows 95 and 98

1. Click Start > Find > Files or Folders.
2. In the Named field, type the name of the file you want to search for.
3. In the Look in field, select the drive you want to search.
4. Select the Include subfolders check box.
5. Click Find Now. If the file is found, it appears in a pane below along with its location.