Some installation errors may be resolved by updating your computer.

Update Your Operating System

Updating your operating system may resolve some installation problems. Visit Microsoft's Windows Update page to find the latest updates available for your operating system.

Reinstall Internet Explorer

Reinstalling Internet Explorer can repair corrupted or missing core Windows files. For the latest version of Internet Explorer, visit Microsoft's Internet Explorer home page.

For Windows 98 and 95 Users Reinstall DCOM

Some errors may occur because of missing or corrupt Distributed Component Object Model (DCOM) files. DCOM is a protocol that enables software components to communicate directly over a network or the Internet. Installing DCOM may resolve some installation errors.

Windows 98

To install DCOM98, visit Microsoft's Download DCOM98 for Windows 98 page and follow the instructions provided.

Windows 95

To install DCOM95, visit Microsoft's Download DCOM95 for Windows 95 page and follow the instructions provided.