Q108158: Setup Is Unable To Find or Update ISScript.msi
Problem

During installation, you may get an error message regarding the IsScript engine. The following are some of the common error messages encountered with the IsScript engine:

  • Cannot find IsScript.msi
  • The version of IsScript.msi is old
  • The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'IsScript.Msi' in the box below.


More Information

The above error messages are system specific and often caused by some sort of corruption on your computer. In addition to the solution provided below, it is recommended that users acquire administrative privileges on their computers if running the setup on Windows NT 4.0, 2000 or XP.


Fix

To fix this issue, you need to determine the version number of the IsScript engine you need, download it, and install it.

  1. Right-click on the installation file that you are trying to install and select Properties
    • The typical names for installation files are setup.exe, update.exe, installer.exe, etc.
    • Your installation file can be found on the CD where you are running the setup from.
  2. In the Properties dialog, click on the Version tab.
  3. Look at the File Version field to determine the version number of the IsScript engine you need:
    • If the file version number is 2.0x or less, download the IKernel engine and install it on your computer.
      • Delete the folder C:\Program Files\Common Files\InstallShield\engine from the machine.
      • Once downloaded, double-click it. This installs the IKernel engine, which should fix the issue.
    • If the file version number starts with 7, download the following ISScript.msi file and install it on your computer.
      • Delete the folder C:\Program Files\Common Files\InstallShield\Driver\7 from the machine.
      • Unzip the above file using the WinZip utility.
      • Double-click the IsScript.msi file. This installs the IsScript engine, which should fix the issue.
    • If the file version number starts with 8, download the following IsScript8.msi file and install it on your computer.
      • Delete the folder C:\Program Files\Common Files\InstallShield\Driver\8 from the machine.
      • Unzip the above file using the WinZip utility.
      • Double-click the IsScript8.msi file. This installs the IsScript engine, which should fix the issue.
    • If the file version number starts with 9, download the following IsScript9.msi file and install it on your computer.
      • Delete the folder C:\Program Files\Common Files\InstallShield\Driver\9 from the machine.
      • Unzip the above file using the WinZip utility.
      • Double-click the IsScript9.msi file. This installs the IsScript engine, which should fix the issue.
    • If the file version number starts with 9.5 , download the following IsScript10.msi file and install it on your computer.
      • Delete the folder C:\Program Files\Common Files\InstallShield\Driver\10 from the machine.
      • Unzip the above file using the WinZip utility.
      • Double-click the IsScript9.msi file. This installs the IsScript engine, which should fix the issue.
    • If the file version number starts with 10 , download the following IsScript10.msi file and install it on your computer.
      • Delete the folder C:\Program Files\Common Files\InstallShield\Driver\10 from the machine.
      • Unzip the above file using the WinZip utility.
      • Double-click the IsScript9.msi file. This installs the IsScript engine, which should fix the issue.
    • If the file version number starts with 10.5 , download the following IsScript1050.msi file and install it on your computer.
      • Delete the folder C:\Program Files\Common Files\InstallShield\Driver\1050 from the machine.
      • Unzip the above file using the WinZip utility.
      • Double-click the IsScript9.msi file. This installs the IsScript engine, which should fix the issue.
    • If the file version number starts with 11 , download the following IsScript11.msi file and install it on your computer.
      • Delete the folder C:\Program Files\Common Files\InstallShield\Driver\11 from the machine.
      • Unzip the above file using the WinZip utility.
      • Double-click the IsScript9.msi file. This installs the IsScript engine, which should fix the issue.

Does Your Issue Still Exist?

If after following these instructions your product failed to install, you'll need to contact your vendor. See the Who to Contact page for more information.


Glossary Terms and Related Topics
Q108353: administrative privileges
Q108356: IDriver.exe
Q108345: isscript.msi
Q108351: engine
Q108379: Acquire Administrative Privileges on Your Computer
Q108228: How Do I Use the WinZip Utility in Windows 2000 or Earlier?
Q108326: How Do I Unzip a File in Windows XP?

Last Modified Date: 09-26-2012ID: Q108158